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Effective Customer Conversations

Gain confidence and competence in customer interactions, so you can truly understand what your customers are saying and what to do about it.

Hosted by Behzod Sirjani, founder of Yet Another Studio


One Time Payment
Or use a cohort pass

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What’s included?

  • Downloadable templates
  • Small group with capped enrollment
  • Live events
  • Access to this course content for 6 months

Unable to make this round? Sign up to to hear about future sessions.

Get reimbursed by your employer

Who is this course for?

This course is designed for product managers, marketers, founders, and others who need to engage with customers as a core part of their job. It provides a deep dive into many of the different types of customer conversations that are found across organizations and offers frameworks, examples, and templates for how to make the most of those interactions.

What you’ll do:

- Learn frameworks and approaches for any customer conversation, ranging from problem discovery to product support.
- Understand how to make sense of and respond to customer feedback.
- Practice key conversation skills in small groups to develop confidence and find your own voice.

Live Events

Tuesday, December 5, Thursday, December 7, Tuesday, December 12, and Thursday, December 14 at 9-10 AM PT


2 weeks, starting December 4th

Examples from

Apple, Meta, Slack, and Replit

Behzod Sirjani

Meet your Host

Behzod Sirjani

Behzod is a Program Partner at Reforge, where he built the User Insights for Product Decisions program. Outside of Reforge, he runs Yet Another Studio and is a venture partner at El Cap. Previously, he led Research Operations at Slack and was a Senior UX Researcher at Meta.

Why Reforge?

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Knowledge you can use immediately.



No fluff. To the point.

Expert Led

Expert Led

Created and led by the best tech operators.

Effective Customer Conversations

$750 • 2 weeks • Starts December 04, 2023

Free Preview ↗