User Journey Interview Template from Amber Rucker
What are we trying to learn from this interview?
This will help us direct our questions.
What info do we know before going into this that we are using to influence what we are asking? What are the assumptions we are making?
SCREENER before interview questions
Question Bucket/Theme One
Try to group questions into relevant spaces. Usually the interviewee will end up answering them in a more conversational manner but they will be there to make sure you get to them or if you need prompts. Examples are background questions, role (persona), goals, behaviors, and then get specific. Take some shorthand notes as you go and you can review the recording later.