Functional Org Chart at Bitrise
To become effective at a new org, it is important to first understand how it works from a high-level perspective. This is not easy for multiple reasons.
In every organization, we have at least two organizational structures:
1. Hard Structure: The hard structure is how the organization looks from a hierarchical perspective, how the different functions look like, who reports to who, etc. Bamboo would be able to provide this picture at some level, but the representation is not really user-friendly. And sometimes the hard structure is very difficult to comprehend, or it doesn’t accurately reflect the concept of a team. For example, Joe Smith has X people reporting to him, but they form two teams in reality. So the hard structure isn't giving a clear picture of how the org is actually working from a traditional org chart standpoint.
2. Collaboration Structure: The other structure is of collaboration, or how the work is actually organized. We are surrounded by complexity, constant change, and a high level of uncertainty. The only way to be successful in such an environment is if we work together through functions and if the structure is flexible and fluid. It is extremely hard to understand this aspect of the organization from a traditional org chart - which is why I came up with this Miro board solution. All of these collaborations are documented, but they are scattered all over the wiki.
The goal of the company map is to represent this high-level overview of the organization both from the hard and collaboration structure perspectives in one view.
You also think about it in a way that this is an overview page for the majority of the wiki. Parts of both the hard and the collaboration structures can link to wiki pages. This way, for example, we can find the home page of a team or a major collaboration.